At MotoRiderShop, we’re as committed to your satisfaction as you are to the open road. Whether you’re gearing up with our premium motorcycle equipment or needing to adjust your order, we’ve got you covered with transparent policies that run as smoothly as a well-tuned engine.

Shipping Information

Order Processing

We kick into gear the moment your order comes through:

  • Processing Time: 1-2 business days (excluding weekends and holidays)
  • Dispatch Notification: You’ll receive tracking information via email the moment your gear hits the road

Shipping Options

Choose the delivery speed that matches your riding style:

  • Standard Shipping (£12.95):
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
    • Best for riders who need their gear fast
  • Free Shipping:
    • Available on orders over £50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch
    • Perfect for patient riders watching their budget

Global Riders Note: We ship worldwide (excluding certain Asian and remote regions). International orders may be subject to customs fees – these are the rider’s responsibility and aren’t included in our prices or shipping costs.

Returns & Exchanges

We stand behind our gear like we stand behind every rider. Our flexible returns policy gives you 15 days to ensure your equipment fits as perfectly as your riding style.

Key Return Details

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Process Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method

Non-Returnable Items

For safety and hygiene reasons, these items can’t be returned unless faulty:

  • Body Armour (once removed from packaging)
  • Helmets (due to safety regulations)
  • Underwear & Socks (hygiene reasons)
  • Opened Engine Oils & Brake Fluids

Step-by-Step Return Process

1. Initiate Your Return

Email our support team at [email protected] within 15 days of receiving your order. Use this template to ensure we have all necessary details:

Subject: Return Request – Order #[Your Order Number]

Dear MotoRiderShop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) to Return: [Product Name(s) and SKU(s)]
Reason for Return: [Size Issue/Product Fault/Change of Mind/etc.]
Preferred Resolution: [Refund/Exchange for (specify replacement item)]
Attachments: [Photos if applicable, especially for faulty items]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

2. Receive Return Authorization

Our Winchester-based team will respond within 24 hours (excluding weekends) with:

  • Return authorization number
  • Shipping instructions
  • Return address: 58 Badger Farm Rd, Winchester, GB CH4L 3BO

3. Package & Ship Your Return

  • Securely package the items with all original packaging materials
  • Include the original packing slip or a copy of your order confirmation
  • We recommend:
    • Using a tracked shipping service (returns are at customer’s expense unless faulty)
    • Insuring the package for its full value
    • Retaining your shipping receipt until the process is complete

4. Processing Your Return

Once received at our warehouse:

  • We’ll inspect items within 3 business days
  • You’ll receive email confirmation of approval/denial
  • Approved refunds will be processed immediately

Refund Details

Like fine-tuning your bike’s performance, we handle refunds with precision:

  • Timing: 5-10 business days after approval (depending on your bank/payment processor)
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Amount: Full item cost minus original shipping fees (unless return is due to our error)

Exchanges

Need a different size or color? Our exchange process runs as smoothly as a well-oiled chain:

  • Follow the standard return process above
  • Clearly state your desired replacement item in your request
  • We’ll ship the new item once the return is approved (additional charges may apply for price differences)
  • Exchanges typically add 3-5 business days to standard processing times

Faulty or Incorrect Items

If you’ve received damaged, faulty, or incorrect items (which is as rare as forgetting your helmet on ride day):

  • Contact us immediately with photos of the issue
  • We’ll arrange a prepaid return label if applicable
  • Expect priority processing with replacement shipped within 48 hours of approval

International Riders Note: For returns outside the UK, mark the package as “Returned Goods” to avoid customs charges. We cannot refund original customs/duties fees, and return shipping costs are the customer’s responsibility.

Got Questions?

Our support team rides standby at [email protected] – we respond faster than a pit crew on race day.

Ride safe, ride confident, and know we’ve got your back.

The MotoRiderShop Team