At MotoRiderShop, we stand behind our gear like we stand behind every rider who trusts us. While we’re confident you’ll love your purchase, we understand that sometimes adjustments are needed. Our returns policy is designed with the same flexibility you need when fine-tuning your ride.

Returns & Exchanges Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Process Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method

Non-Returnable Items

For safety and hygiene reasons, the following items from our range cannot be returned or exchanged unless faulty:

  • Body Armour (once removed from packaging)
  • Helmets (due to safety regulations)
  • Underwear & Socks (hygiene reasons)
  • Opened Engine Oils & Brake Fluids

Step-by-Step Return Process

1. Initiate Your Return

Email our support team at [email protected] within 15 days of receiving your order. Use our template below to ensure we have all necessary details:

Subject: Return Request – Order #[Your Order Number]

Dear MotoRiderShop Team,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Item(s) to Return: [Product Name(s) and SKU(s)]
Reason for Return: [Size Issue/Product Fault/Change of Mind/etc.]
Preferred Resolution: [Refund/Exchange for (specify replacement item)]
Attachments: [Photos if applicable, especially for faulty items]

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

2. Receive Return Authorization

Our Winchester-based team will respond within 24 hours (excluding weekends) with:

  • Return authorization number
  • Shipping instructions
  • Return address (58 Badger Farm Rd, Winchester, GB CH4L 3BO)

3. Package & Ship Your Return

Securely package the items with all original packaging materials. Include the original packing slip or a copy of your order confirmation. We recommend:

  • Using a tracked shipping service (returns are at customer’s expense unless faulty)
  • Insuring the package for its full value
  • Retaining your shipping receipt until the process is complete

4. Processing Your Return

Once received at our warehouse:

  • We’ll inspect items within 3 business days
  • You’ll receive email confirmation of approval/denial
  • Approved refunds will be processed immediately

Refund Details

Like fine-tuning your bike’s performance, we handle refunds with precision:

  • Timing: 5-10 business days after approval (depending on your bank/payment processor)
  • Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Amount: Full item cost minus original shipping fees (unless return is due to our error)

Exchanges

Need a different size or color? Our exchange process runs as smoothly as a well-oiled chain:

  1. Follow the standard return process above
  2. Clearly state your desired replacement item in your request
  3. We’ll ship the new item once the return is approved (additional charges may apply for price differences)
  4. Exchanges typically add 3-5 business days to standard processing times

International Returns Note

For our global riders (excluding certain Asian and remote regions):

  • Mark the package as “Returned Goods” to avoid customs charges
  • We cannot refund original customs/duties fees
  • Return shipping costs are the customer’s responsibility

Faulty or Incorrect Items

If you’ve received damaged, faulty, or incorrect items (which is as rare as forgetting your helmet on ride day):

  • Contact us immediately with photos of the issue
  • We’ll arrange a prepaid return label if applicable
  • Expect priority processing with replacement shipped within 48 hours of approval

Questions? Our support team rides standby at [email protected] – we respond faster than a pit crew on race day.

Ride safe, ride confident, and know we’ve got your back.

The MotoRiderShop Team