Last Updated: [Insert Date]

At MotoRiderShop (“we”, “us”, or “our”), we understand that riders value their privacy as much as they value quality gear. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website motoridershop.com (the “Site”). Please read this privacy policy carefully.

1. Information We Collect

We collect information that helps us provide our global community of riders with the best possible service:

  • Personal Identification Information: Name, email address, shipping address, phone number when you create an account or place an order.
  • Payment Information: Credit card details (processed securely through PCI-DSS compliant systems), PayPal email (if applicable).
  • Technical Data: IP address, browser type, device information, pages visited (to improve your shopping experience).
  • Communication Data: Emails, live chat transcripts, and support tickets when you contact our Winchester-based team.

2. How We Use Your Information

Like the precision engineering in our motorcycle parts, we use your data carefully and purposefully:

  • To process and ship your orders worldwide (excluding certain Asian and remote regions)
  • To provide customer support with the same urgency you’d expect when prepping for race day
  • To improve our products and services based on rider feedback
  • To prevent fraud and enhance security (just as our CE-certified gear protects you)
  • To send you relevant offers, but only if you’ve opted in

3. Data Sharing and Disclosure

We treat your data like we treat our premium gear – with care and responsibility:

  • Service Providers: We share necessary information with payment processors (Visa, MasterCard, JCB, PayPal), shipping carriers, and IT service providers under strict confidentiality agreements.
  • Legal Requirements: We may disclose information if required by law or to protect our rights and safety.
  • Business Transfers: In case of merger or acquisition, customer information may be transferred as a business asset.

We do not sell your personal information to third-party marketers.

4. Data Storage and Security

Your security is as important to us as the quality of our body armour:

  • All data is stored on secure servers with enterprise-grade protection
  • Payment information is processed with PCI-DSS Level 1 compliance (the highest standard)
  • 256-bit SSL encryption protects all transactions
  • Tokenization technology ensures sensitive payment data is never stored on our systems
  • Real-time fraud monitoring systems are in place

While we implement these robust measures, no internet transmission is 100% secure. We encourage riders to use strong passwords and monitor their accounts.

5. Your Rights

You have control over your data, just like you have control over your bike:

  • Access: Request a copy of your personal data we hold
  • Correction: Update inaccurate or incomplete information
  • Deletion: Request erasure of your personal data (subject to legal requirements)
  • Opt-out: Unsubscribe from marketing communications at any time
  • Restriction: Limit how we use your data in certain circumstances

To exercise these rights, contact our support team at [email protected]. We’ll respond as quickly as we would to a pre-race day emergency order.

6. Cookies and Tracking Technologies

Our website uses cookies – small data files that help your browsing experience run as smoothly as a well-maintained chain:

  • Essential Cookies: Necessary for the website to function (e.g., shopping cart)
  • Performance Cookies: Help us understand how riders use our site to improve it
  • Marketing Cookies: Used with your consent to show relevant ads

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website features.

7. International Data Transfers

As a global retailer shipping to riders worldwide (excluding certain regions), your data may be transferred to and processed in countries outside your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

Our products and services are designed for riders aged 16 and over. We do not knowingly collect information from children under 16.

9. Changes to This Policy

We may update this policy occasionally – just as we update our product range with the latest riding gear. The updated version will be posted on our Site with a new “Last Updated” date.

10. Contact Us

For any privacy-related questions, contact our Winchester-based team:

MotoRiderShop
58 Badger Farm Rd
Winchester, GB CH4L 3BO
Email: [email protected]

Ride safe, shop secure.