FAQ

We cater to motorcycle enthusiasts worldwide who demand quality gear and reliable service. Whether you’re a daily commuter, weekend cruiser, or track day enthusiast, we’ve got the equipment to keep you safe and stylish on the road.

We combine premium motorcycle equipment with truly global service. Our Winchester-based warehouse ensures quick dispatch, while our climate-appropriate packaging guarantees your gear arrives in perfect condition whether you’re in snowy Scandinavia or tropical Thailand.

Our range covers everything a rider needs:

• Safety Gear: Helmets, body armour, gloves, and crash protection
• Performance Parts: Brake pads, discs, fluids, engine oils, and coolants
• Bike Components: Chains, sprockets, handlebars, and bodywork
• Rider Apparel: Jackets, casual wear, hoodies, and sweatshirts
• Accessories: Caps, beanies, grips, and lighting

Each product page includes detailed sizing charts. For helmets, we provide specific measurement guides. When in doubt, our gear experts can advise – just email [email protected] with your measurements and the product you’re interested in.

Absolutely. We only stock products from authorised manufacturers and distributors. Your safety is our priority, which is why we never compromise on quality or authenticity.

We ship globally to most countries, excluding some remote areas in Asia. During checkout, simply enter your address to confirm we can deliver to your location.

We offer two reliable services:

• Standard Express Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 days after dispatch with full tracking
• Free Economy Shipping: Via EMS for orders over £50, delivered in 15-25 days after dispatch

All orders are processed within 1-2 business days from our Winchester warehouse.

Once dispatched, you’ll receive a tracking number via email. Use this to follow your gear’s journey from our warehouse to your garage through the carrier’s website.

All international shipments include pre-cleared documentation to smooth the customs process. However, any applicable import duties or taxes are the customer’s responsibility and will vary by country.

We offer a 15-day return window from the delivery date. Items must be unused, in original packaging with all tags attached. To initiate a return, email [email protected] with your order number and reason for return.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. In such cases, we’ll provide a prepaid return label.

Once we receive and inspect your return, refunds are processed within 5 business days. The time for the refund to appear in your account depends on your payment provider.

We accept all major payment options:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. All transactions are encrypted and processed through PCI-compliant systems. We never store your full payment details on our servers.

Currently, we don’t offer financing options. However, PayPal may provide payment plan options depending on your account status and location.

Our gear experts are available via email at [email protected]. We aim to respond within 24 hours during business days.

Our Winchester headquarters operates Monday-Friday, 9:00-17:00 GMT. However, our warehouse team works extended hours to ensure quick order processing.

You can find us at:
MotoRiderShop
58 Badger Farm Rd
Winchester, GB CH4L 3BO
United Kingdom